Analytics
Understand what your customers are asking.
Each agent has an analytics dashboard. Open an agent and click the Analytics tab.
Total queriesTotal number of questions asked through the widget.
AnsweredQuestions the agent answered with confidence.
UnansweredQuestions the agent couldn't answer. Use these to improve your content.
Clarification requestsQuestions where the agent asked the user to pick from multiple possible topics.
Average similarityHow closely the questions matched your content. Higher is better.
The Unanswered Questions tab is your most valuable tool. Review it weekly and add sources to cover those topics.
Still have questions? Email our support team at grow@nocubical.com . We typically respond within 24 hours.