Training Your Agent

Your agent is only as good as the content you give it.

What to add

• FAQ pages (questions and answers work perfectly)
• Support documentation and how-to guides
• Product descriptions and feature lists
• Return, refund, and shipping policies
• Pricing and plan information

Adding a source

Each piece of content you add is called a source. Give each source a clear name (e.g. "Refund Policy", "Pricing FAQ") so you can manage and update them individually later.

Updating content

When your content changes, open the source, click Edit, paste the updated content, and save. The agent re-indexes it automatically, no retraining needed.

Tips for better answers

• Write in plain language, avoid jargon or abbreviations your customers won't know
• Keep each source focused on one topic
• Include common variations of a question: "How do I cancel?" and "Can I cancel my subscription?" both help
• Check the Unanswered Questions tab regularly to find gaps in your content