Content Format
How to structure your content for the best results.
Sahay doesn't require any special file format. Plain text is all you need. But how you structure that text has a big impact on answer quality.
Recommended: Q&A format
The most effective format. Write each question exactly as a customer would ask it, followed by a clear answer.
text
Q: How do I reset my password?
A: Click "Forgot password" on the login page and enter your email. You'll receive a reset link within 2 minutes. The link expires after 1 hour.
Q: Can I change my email address?
A: Yes. Go to Account Settings → Profile and update your email. You'll need to verify the new address before the change takes effect.
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, Amex), UPI, and net banking.Also works: paragraph format
Structured paragraphs with clear headings also work well for policies and guides.
text
Refund Policy
We offer a full refund within 30 days of purchase, no questions asked. To request a refund, contact our support team at support@example.com with your order number.
After 30 days, we do not offer refunds but can provide store credit at our discretion. Subscription plans are refunded on a pro-rata basis for unused days.
Processing time is 5–7 business days depending on your bank.Mixing both formats
You can combine Q&A and paragraphs in a single source. Start with a brief intro, then add Q&A pairs.
text
Shipping Information
We ship to all major cities across India. Orders are dispatched within 1–2 business days.
Q: How long does delivery take?
A: Standard delivery takes 3–5 business days. Express delivery (1–2 days) is available for an additional fee at checkout.
Q: Do you ship internationally?
A: Not yet. We currently ship within India only. International shipping is coming soon.
Q: How do I track my order?
A: You'll receive a tracking link via email and SMS once your order is dispatched.What to avoid
Tables and spreadsheet data: The agent reads plain text. Tables often don't convert well. Rewrite them as sentences or Q&A.
Images and PDFs: Only text content is supported. Copy the text from PDFs and paste it directly.
Very long walls of text: Break content into smaller, focused sources. A single source with 10 clearly separated topics works much better than one giant block.
Vague or incomplete answers: If the answer is "contact us", the agent will say that. Make sure answers are actually helpful.
Internal codes or abbreviations: Write out full terms. "SKU 4421-B" means nothing to a customer. Say what the product actually is.
Rule of thumb: If a new customer service hire could read your source and answer a question from it, your agent can too. If it would confuse them, rewrite it.
Organising multiple sources
Split your content into separate sources by topic. Don't put everything in one. This makes it easier to update specific sections later.
Not great
- • "Everything about our business"
Better
- • "Refund & Returns Policy"
- • "Shipping FAQ"
- • "Account & Billing"
- • "Product Features"
- • "Getting Started Guide"
Still have questions? Email our support team at grow@nocubical.com . We typically respond within 24 hours.